Privacy Policy

Cool Loans Jamaica (referred to below as “Cool Loans”, “we”, “us” and “our”) is committed to protecting your privacy and maintaining high standards of confidentiality and security.  This Privacy Policy describes the principles and practices that we follow regarding how we collect, use, disclose and safeguard Personal Information that is provided to us.

In this Privacy Policy, the term “Personal Information” means information that is provided to or collected by us regarding an identifiable individual.

Types of Information We Collect

Cool Loans is a provider of long and short terms loans for personal or business purposes.  We collect Personal Information for purposes associated with the products and services that we offer.  In particular, Personal Information is collected and used in order to assess and evaluate credit applications, offer and administer our products and services, and collect amounts owed to us.

Personal Information that we collect may include:

  • your name
  • your gender
  • your contact information, such as your address, telephone number and email address
  • information to help establish your identity, such as your date of birth and personal identification
  • information regarding your employment, such as the identity of and contact information for your employer, your position, your compensation and your pay period
  • your bank account information, routing numbers and other information required to process payments
  • your credit history and credit rating
  • your preferences
  • other browsing data
  • any other Personal Information that you voluntarily choose to provide to us

We may collect Personal Information directly from you, from third parties such as your employer, credit reporting agencies and information service providers, from your social media accounts (such as Facebook, Instagram or other services) and from publicly available records.

How We Use and Disclose Personal Information

Cool Loans may use and disclose Personal Information for the following purposes:

Establishing your identity

Determining your eligibility for our products and services

Assessing your credit

Providing our products and services to you

Advancing funds to you

Collecting payment

Reporting to credit agencies

Ensuring that we promote safe and responsible borrowing

Complying with legal and regulatory requirements

As necessary for insurance and security requirements

To detect and prevent fraud, money laundering or other illegal activities

To keep your information and preferences accurate

For marketing our products and services to you by email or other means, if you have subscribed to one of our mailing lists

Any other purpose which is permitted or required by applicable law

We may also disclose your Personal Information for any other purpose to which you consent.  Cool Loans does not sell any of your Personal Information.

We may disclose Personal Information to our affiliates and to third party agents and service providers that perform services on our behalf in connection with our business, such as call centers, collection agencies, marketing services, analytics service providers, information technology providers and data hosting and processing services.  Any Personal Information that is disclosed to these affiliates and third parties is subject to the terms and conditions of this Privacy Policy, and we require these parties to use appropriate security measures to protect Personal Information in accordance with the standards described in this Privacy Policy.

Personal Information may be subject to transfer to another organization in the event of corporate transaction, such as a merger or change of ownership.  This will occur only if the parties have entered into an agreement under which the collection, use and disclosure of the information is restricted to those purposes that relate to the business transaction, including determining whether or not to proceed with the business transaction, and is used by the parties to carry out and complete the business transaction.

This Privacy Policy does not cover any information about an individual where the identity of the individual is not known and cannot be inferred (“Aggregated Information”).  Cool Loans retains the right to use Aggregated Information in any way that it reasonably determines is appropriate.

Limiting Collection, Use, Disclosure and Retention of Personal Information

The length of time that Cool Loans retains your Personal Information may vary depending on the services you have requested and your relationship with us.  Personal Information will be used and retained by Cool Loans so long as it is reasonably required to fulfill a purpose identified in this Privacy Policy or as otherwise required to be retained by law.

Our Website and Cookies

In general, you can view our website without providing us with your Personal Information.  If you are one of our anonymous visitors, please bear in mind that we may still record certain analytical information as described below.

Cool Loans may use cookies, web beacons/pixel tags, log files and other technologies to collect certain information about visitors to our website, and recipients of our other communications.  When you visit our website, we may collect information about your visit including your IP address, your geographic region (as determined from IP address), clickstream through our website or app, the date and time or your visit, information about your device and network such as the browser you use and its configuration, your connection speed, the pages you view or search for on our website or app, what links you click, what you download, our page response times, any download or other errors, the length of your visit, and whether any emails we send are opened.  We may use this information to improve the functionality of our website and app, to tailor or improve the content that we may send or show you, to improve our products and services, and for analytical purposes to understand how visitors interact with our website and app and any messages and the information we provide.

Consent

If you provide any Personal Information to Cool Loans, then providing this information means that you have agreed and consented to our collection, use and disclosure of your Personal Information in accordance with this Privacy Policy.  If you do not agree with these terms, do not provide any Personal Information to us.  However, our products and services can only be offered if you provide Personal Information to us and we may not be able to offer products and services to you if you choose not give us any required Personal Information.

Consent may be given in different ways, such as by signing a loan application form, agreeing through electronic means, consenting verbally, or by voluntarily providing Personal Information to us.

You have the right to revoke your consent to the collection, use and disclosure of your Personal Information at any time.  However, if you revoke your consent this may prevent us from providing products and services to you.  In these circumstances, we may continue to use your Personal Information to the extent that you may owe any amounts to us.

Storage and Security of Personal Information

Cool Loans is committed to protecting Personal Information against loss, theft, unauthorized access, disclosure, duplication, use and modification.  Cool Loans will take steps to maintain physical, procedural and technical security for Personal Information in accordance with industry standards.

Accuracy and Access

Cool Loans attempts to ensure that all Personal Information provided and in its possession is as accurate, current and complete as necessary for the purposes for which we use that information.

You have a right to request access to your Personal Information and a correction to it if you believe it is inaccurate.  In the event that you believe that your Personal Information is not accurate or you wish access to your Personal Information, you may make a request using the contact information provided below.

Modification of the Privacy Policy

At Cool Loans we reserve the right to modify this Privacy Policy at any time and without prior notice. Any modification will take effect and will be published on the website. If you are part of our database, you will receive an email notifying you of the changes.

Ownership

Cool Loans is a subsidiary of the Cool Group of Companies, headquartered in Jamaica. We are located, in the city of Ocho Rios, Jamaica.

Do you have any questions or concerns regarding this Policy?

Contact us! We are here to serve you. Call us at 876-618-4552 or email us at info@coolloans.com